The EU is preparing new rules to protect the rights of air passengers
The European Parliament has supported changes that aim to simplify the process of receiving refunds for canceled flights, reduce the waiting time for compensation, and make the process more transparent for passengers. The new rules provide for refunds within 14 days and require airlines to use standardized forms for processing compensation claims.
The European Parliament has approved changes to the rules for protecting the rights of air passengers, aimed at making it easier to receive refunds for canceled flights, delays, and other issues. Currently, obtaining a refund for a canceled flight often involves a lengthy exchange with the airline or booking service.
According to the new rules, passengers are entitled to a refund for a canceled flight within 14 days. If the ticket was purchased through an intermediary, the refund should be processed within two weeks.
In addition, airlines will be required to use standardized forms for processing compensation, which should simplify the process for passengers. Travelers will also receive clearer information about their rights and the procedure for receiving compensation.
The mentioned changes are currently undergoing the European Union's legislative process. If approved, the new requirements will significantly improve passengers' ability to protect their rights and receive compensation for problematic flights.